Refund policy

Due to the lean and personalized method of production, we do not offer general returns or exchanges. However, we do want to ensure you are happy with your purchase. 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). . Please contacts us at Info@ArtistreeRose.com. if you have questions or concerns about your specific item.

Exceptions / Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Info@ArtistreeRose.com.

If your return is accepted, we’ll send you instructions on how and where to send your return. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Info@ArtistreeRose.com. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.